Job Description
Infra Manage Service Delivery Director (Hybrid)
Our client takes pride in building a secure infrastructure that accelerates business innovation with new data driven business models that are relevant and responsive to the digital enterprise. The Infra Manage Service Delivery Director shall be the main point of contact for the services to be delivered under this Contract and be present at all management meetings. During his absence his deputy cover should be able to cover with good knowledge of services to be delivered, status and issues under this contract. The Infra Manage Service Delivery Director is required to manage a large team of over 100 resources and have a strong technical background to manage the complex environment.
Would this be the next career for you?
Project Delivery
- Review the project lifecycle (initiation, plan, execution, completion).
- Review project schedules, quality plans, budgets, and communication and risk management plans.
- Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule, and cost.
- Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration, and data conversion etc.
- Oversee the implementation of the project regarding schedules, budget, manpower and quality.
- Resolve project overrun issues with Senior Management.
- Monitor and report on project management progress.
- Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage.
Customer/Vendor Management
- Manage contracts and subcontractors.
- Effectively engaged stakeholders in project decisions and execution.
- Build long-term customer relationships by anticipating and exceeding customer’s expectation.
- Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs.
Business Development
- Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity.
- Be involved in pre-sale activities.
Team Management
- Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs.
- Provide the project team with accurate information about business needs and priorities as well as details about business systems.
- Participate in leadership activities and providing performance feedback and developmental coaching.
- Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management.
If you are someone with the following, let’s chat!
- Degree in Information Systems, Computer Science or equivalent
- Typically, 12 years of IT Delivery experience.
- Deep experience in IT operations management experience, especially in the area of infrastructure planning, data centre operations, network, server platform and systems management, preferably with at least ten thousand (10,000) users.
- In addition, the Operations Director shall be ITIL Foundation certified, familiar with ISO 9001 and ISO 27001 and have managed at least one of the reference sites provided by the Tenderer in its Tender Offer.
- Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation, and interpersonal skills including strong persuasive techniques.
- Able to lead, develop and maintain respectful and trusting relationships.
Next Steps
Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.
Re Source Partners Pte Ltd | 202021170E | 20C0279
Kavitha Selvadurai R22110039