Job title: Customer Service Coordinator
Job type: Permanent
Emp type: Full-time
Job published: 06-05-2024
Job ID: 32804

Job Description

Our client is a leading technology company which designs and manufactures appliances. They have set up their headquarters in Singapore to ramp up their expansion.

They are currently looking for Customer Service Coordinator to address any query, with a driving ambition to transform owners into passionate advocates of the brand.

Would this be the next career for you?

  • Support the Customer Service team and coordinate to deliver a high-quality customer experience, particularly from the service/repair perspective.
  • Collaborate closely with Engineers to ensure seamless coordination and resolution of customer issues.
  • Maintain accurate management of parts usage and inventory as required, providing real-time feedback on any service delays.
  • Prepare and submit daily/weekly reports detailing products and customers serviced.
  • Handle invoicing processing to vendors/suppliers, as well as the processing of customer returns and refunds.
  • Adhere to any other reporting protocols required.

If you are someone with the following, let’s chat!

  • 2 years of experience in an administrative role, preferably within a retail environment.
  • High level of customer service orientation, demonstrating a genuine desire to help or serve others and consistently exceeding their needs and expectations.
  • Proficiency in MS Excel, Access, and data management is essential.
  • Advanced computer literacy, including intermediate-level experience with Microsoft Office, SAP, and Ariba.
  • Meticulous attention to detail.
  • Proven ability to establish and maintain strong relationships with individuals at all levels of a business.

Additional information:

  • 12 months contract (with possibility of converting to full time hire)
  • 5 days’ work week
  • Located at Kent Ridge

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May | R23116520