Our client is a leading company for on-demand, multi-service tech platform providing access to a wide range of services in the Southeast Asia region.

Their principle of using technology to improve the lives of users, create more value for society, improving efficiency and productivity.

They are expanding in the region and looking to strengthen their position as the leading technology platform in Southeast Asia, by providing solutions for everyday challenges.

They are currently looking for Customer Service Representatives for their Command Centre in Singapore. You will be the frontline voice to their end users and responsible in managing of their critical cases that arise with the ecosystem.

Selected candidates will be trained on core product lines, systems, and processes with the ability to exercise judgement.

Would this be the next career for you?

   Expected to follow documented SOPs as guidelines.

• Answer all open/escalated issues with urgency correspondence from customers, drivers, colleague's families, and friends, via call, email, or salesforce. (No in-person handling)
• Proper usage of internal company tools.
• All cases should be handled within the stipulated SLAs.
• No compliance critical mistakes.
• Cases should be recorded in the internal notes where the tickets are created.
• Investigate, review, and complete all unresolved issues from all regulatory agencies and attorneys coming from all business lines.

   Work within your own team under general supervision with considerable attitude for initiative and independent judgement.

• Work effectively within a highly matrixed environment.
• Monitor and report potential risks such as outages or bugs, non-compliance (internal/external) or alleged violations.
• Strictly follow individual team schedules.
• Going beyond mere problem solving to identify root causes and work with team lead to make continuous improvements.
• Perform any other job-related instructions, assigned by Team Lead or Supervisor.
• Overtime will only be approved if this is decided by Team leaders
• Other projects that will help agents to progress in their career.

If you are someone with the following, let’s chat!

• A minimum 2 years’ experience as a Customer Support Specialist or similar CS role
• Able to adapt to a fast-changing environment, and open to shift work
• Good command of English (spoken and written)
• Excellent communication and problem-solving skills
• Background in handling escalated incidents a bonus
• Flexibility to regularly rotate through different technical specialities and skill sets
• Candidate should have excellent time management skills and can make decisions quickly
• Multi-tasking abilities
• Patience when handling tough cases
• Proficient in Google Suite

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Dominick Noh Junhao | R1877368

Our client is a Singapore-based healthcare organization providing wide range of healthcare services with their footstep across the island.

With their expansion, they are looking for a dedicated and meticulous Clinic Assistant to join them. This position will play a crucial role in managing the reception area, attending to patients, performing administrative tasks, and providing support to doctors during consultations.

Would this be the next career for you?

• Manage the reception area, greeting patients, and handling phone calls professionally.
• Attend to patients and perform front-desk duties including registration, scheduling appointments, verifying insurance, and managing billing.
• Process insurance claims, handle Medisave transactions, and conduct regular stock-taking of medical supplies.
• Update billing records accurately and reconcile daily collections.
• Provide assistance to doctors during consultations, ensuring patients' needs are met efficiently.
• Maintain a clean and organized clinic environment.

If you are someone with the following, lets chat!

• Experience in a healthcare setting would be advantageous.
• Excellent interpersonal and communication skills.
• Strong customer-service mindset with a focus on patient satisfaction.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work evening sessions and across multiple locations.
• Proficiency in medical billing software and basic computer skills.

Additional Information:

• Travel between Orchard and Katong

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May R23116520

Our client is the leading professional development consultancy company, encompassing building development and management services.

With their ever-growing business, they are looking for a Senior Facilities Manager to join them.

Would this be the next career for you?

• Lead a team of Managers, Executives and Technicians to run daily operation at the client’s premise, ensuring and overseeing the performance standards of staff to promote efficient and effective maintenance of the building.
• Attend to all cases promptly and rectify them with minimal inconvenience or disruption caused, while assisting the authority in drafting of specifications and contract administration.
• Responsible for the delivery and performance of IFM contract deliverables, as well as plan and supervise preventive maintenance works at the client’s premise.
• Meet KPI standards, devise pro-active measures to improve building maintenance standards efficiency, regularly review Standard Operating Procedures (SOPs) and ensure full compliance to regulatory requirements.
• Key point of contact with Client and Key stakeholders across client sites for the areas of responsibility and its occupants, acting as their service provider liaison.
• Lead the onsite team and ensure delivery of highest FM and workplace services standards in order to achieve a safe, code-compliant, functional, comfortable, energy efficient and attractive facilities/site infrastructure.
• Responsible for the managing of contracts, Capex & Opex expense budgets within approved allocations with monthly updates.

If you are someone with the following, lets chat!

• Minimally Diploma holder in facilities management or equivalent function with minimum of 8 years of relevant experience in facilities operations management
• 3 years of experience leading a team in a high rise building of at least 9 storeys high, preferably with experience in managing office buildings
• Fire Safety Manager certification is a must

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May R23116520

Our client is the leading professional development consultancy company, encompassing building development and management services.

With their ever-growing business, they are looking for a Senior Facilities Executive to join them.

Would this be the next career for you?

• Assist in the management of facilities management services for Site assigned
• Scheduling preventative maintenance, pest control, horticulture, security management etc
• Investigate, check and analyse reported breakdowns & faults to determine their cause for the prevention of future occurrences.
• Supervise contractors to carry out maintenance work to ensure that the upkeep and the Site is maintained to meet the service standard.

If you are someone with the following, lets chat!

• Minimum Diploma in Facilities Management or equivalent with 3 years of relevant experience in facilities operations management
• Able to work under pressure and meet tight deadlines
• Possesses a valid Fire Safety Manager certification

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May R23116520

Our client is is an American multinational semiconductor company that develops computer processors and related technologies for business and consumer markets.

With their current expansion, they are looking for Secretary to assist on their daily operation.

Would this be the next career for you?

• Calendar management and schedule calls/ meetings in various geographies and time zones.
• Assist with meetings and technology set-up details.
• Resolve routine day-to-day requests from internal departments.
• Manage international travel, including visa preparation
• Manage expense report coordination and submissions 
• Coordinate the onboarding and offboarding processes of new sales hires in collaboration with the hiring manager 
• Perform other administrative duties as needed

If you are someone with the following, lets chat!

• Minimum diploma
• Minimum with 1 year of relevant experience
• Experience in travel bookings and calendar management is crucial

Working Details

• East, Changi
• Monday- Friday, Office hour

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Lee Wen Yue Debra R1433914

Our client is the leading professional development consultancy company, encompassing building development and management services.

With their ever-growing business, they are looking for a Principal Architect to join them.

Would this be the next career for you?

• Be involved in business development meetings to target specific markets, clients and project opportunities.
• Lead a project team and provide design and technical leadership on architectural design matters.
• Conceptualize designs of architecture and masterplan
• Prepare and work on Schematic Design & Design Development packages and assist to improve designs and interface with Schematic design
• Work on design development on new and ongoing projects
• Coordinate designs by use of, plans, elevations with project + submission architects
• Carry out feasibility studies and make design proposal presentations
• Prepare collaterals for business development
• Provide guidance to team members to ensure that design solutions are optimized in order to meet clients' requirements.
• Liaise with and discuss project-relevant issues with clients.
• Negotiate with contractors on design requirements and building progress. 
• Oversee progress of on-site work; ensure project is built according to design plans and resolve any issues that may arise.
• Work with engineers and surveyors to make sure that the project meets the necessary standards.
• Project and/or design management of more than 3 - 4 projects at any given time.
• Possibly take on the role of PD (Project Director) or PL (Project Lead) and be in charge of or assist in project P&L and resource planning.

If you are someone with the following, lets chat!

• Minimum Bachelor's or Master's Degree in Architecture or equivalent
• At least 4-6 years of working experience in the related field
• Proficient in BIM (Revit), Sketchup, Adobe Photoshop
• Proficient in Microsoft Office applications
• Possess good interpersonal skills and a team player
• A hands-on person who is positive, proactive and driven
• Meticulous and able to organize work effectively

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Tan Kee May R23116520

Lead Network Engineer

Work Model: Rotational Shift Work

Our client takes pride in building a secure infrastructure that accelerates business innovation with new data driven business models that are relevant and responsive to the digital enterprise. Looking for a personality wanting to exemplify the best and wish to bring people and technology together like never before.

Would this be the next career for you?

• Responsible for the infrastructure network design, implementation, testing, security, managing and maintenance of proposed system.
• Work closely with Team Leader to meet system delivery milestones.
• Provide technical documentation support to Project & Solutions Teams, as well as hand over as-built system documentation to Maintenance support team.
• Engage with back-line support and/or with vendor’s support to diagnose and rectify technical problems.
• Assist in day-to-day operation of the System Delivery team.
• Carry out other technical related duties that may be required.

 If you are someone with the following, let’s chat!

• Bachelor’s degree or higher in Computer Science/Information Technology/Engineering or relevant field with network certification in CCNA/CCNP/CCIE
• Minimum 3-5 years of experience in configuring and administering routers and switches (e.g. Cisco routers and switches, etc), firewall products (e.g. CheckPoint, Forcepoint, etc.), F5 Load Balancers, AAA, NTP, IPS
• Good understanding of network system, network architecture, routing, switching, firewall and security
• Good interpersonal and communication skills to interact effectively at all levels
• Proficient in performing network analysis and troubleshooting using network and protocol analyzers.
• Lead Network engineer will be required to lead a team of network engineers.
• 24 x 7 standby support and/or Shift work schedule.

Next Steps

Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Kavitha Selvadurai R22110039

Lead Infrastructure Engineer

Our client takes pride in building a secure infrastructure that accelerates business innovation with new data driven business models that are relevant and responsive to the digital enterprise. We are seeking a highly skilled and experienced Hybrid IT Engineer to manage, maintain, and optimize our Windows-based infrastructure and associated technologies within our hybrid IT environment. The ideal candidate will be responsible for ensuring the health, performance, and security of Windows servers and systems while collaborating with cross-functional teams to implement and support enterprise-wide solutions.

Would this be the next career for you?

• Implement and manage Windows-based infrastructure and associated technologies.
• Monitor and maintain the health, performance, and security of Windows servers and systems.
• Administer Active Directory, Group Policy, DNS, DHCP, and related services.
• Configure and troubleshoot Hypervisor Nutanix virtualization platforms (e.g., VMware, Hyper-V).
• Install, configure, and manage Windows servers and services, including IIS, SQL Server, Exchange 2019 and Skype 2019.
• Collaborate with cross-functional teams to implement and support enterprise-wide solutions.
• Perform routine system and application updates, patches, and upgrades.
• Develop and maintain documentation related to system configurations, processes, and procedures.
• Provide level 2 and level 3 support for Windows-related issues.
• Participate in on-call rotation for after-hours support as needed.

 If you are someone with the following, let’s chat!

• Bachelor's degree in a relevant field.
• At least 3 to 5 years of experience in administering Windows-based systems and infrastructure.
• Proficiency in Windows Server operating systems (2019).
• Strong understanding of Active Directory, Group Policy, DNS, and DHCP.
• Experience with virtualization platforms such as VMware and Hyper-V.
• Knowledge of scripting languages (e.g., PowerShell) for automation and scripting tasks.
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Certifications such as MCSE, MCSA, or equivalent are a plus.

 Additional Preferred Skills:

• Microsoft System Center Suite (SCVMM, SCOM, SCCM, WSUS)
• Exchange 2019 and Skype 2019 administration
• Netbackup 10.x and Data Domain for backup and recovery solutions
• Nutanix HCI for virtualization and storage solutions
• NESSUS for vulnerability assessment
• F5 load balancers and RSA security solutions
• Splunk for log management and data analysis

Next Steps

Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Kavitha Selvadurai R22110039

The Engineering Solution Architect, Aviation

Work Model: Hybrid (based on work nature)

Our client takes pride in building a secure infrastructure that accelerates business innovation with new data driven business models that are relevant and responsive to the digital enterprise. The Engineering Solution Architect, Aviation is expected to be aviation technology and solution advisors with sound knowledge in a particular aviation domain. Successful candidate will act in many ways as solution consultants & advisor that can speak on the aviation landscape, architectural models and solutions credibly, and possess the ability to discuss and present to senior members of a client team & internal stakeholders. Successful candidate will provide subject matter expertise through delivery of workshops / presentation / proposals, as a member of pre-sales and consulting engagements, and as advisor on solution design and deployment projects.  Successful candidate should be versant in solution design methodologies (e.g. Best Practices type of approaches), respective sectors compliance like IM8, AIAS and can generate high quality artifacts such as requirements artifacts, high level and detailed designs and deployment plans. Successful candidate should also be able to take up the role as a Solution Architect and lead & handover during the aviation security solution & service to the aviation project implementation stage.

Would this be the next career for you?

• Participate in sales calls and prospect visits, providing product demonstrations in person and/or via WebEx etc, and working with prospects at both a technical and business level to show how NCS Engineering can address their business needs.
• Able to conduct the aviation solution POC for the clients.
• Design end-to-end IT solutions that encompass applications, infrastructure, data, and security while considering regulatory compliance and industry standards.
• Possess demonstrable skills in customer-centric selling and a proven track record using it to help drive sales revenue.
• Participate as a technical resource at trade shows and conferences.
• Work independently and as a vital member of a sales team.
• Work with the sales team to strategize on sales approaches to develop business.
• Ensure successful on-site and remote product evaluations (POCs) and support the post-sale team when necessary.
• Able to learn the new & emerging technologies in short turnaround, able to present & solution new & emerging technologies depending on client needs.
• Stay current with aviation industry trends, regulations, and technologies, ensuring that the IT solutions address specific aviation challenges and opportunities.

 If you are someone with the following, let’s chat!

•  Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• 5 - 8 years of experience working in a pre-sales capacity related to Engineering/IT, preferably in the Aviation industry.
• Has at least 3 years’ experience in designing, implementation of engineering/IT solutions.
• Familiar with Aviation regularity compliance is a plus.
• Strong technical skills with the ability to prioritize and execute in a methodical and disciplined manner. Set and manage expectations with senior stakeholders and team members.
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executives.
• History of creating rapport with customers, from line technicians to line and mid-level managers.
• Sectorial knowledge like Singapore Government, Transport and Financial is a plus.

Next Steps

Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Kavitha Selvadurai R22110039